Our services Administrative services

Administrative help when the process has stalled.

If an unresolved record is holding up a sale, an inheritance or another important decision, we can help you investigate what is missing and pursue the next steps.

Problems we can
help investigate.

An old reference, a missing response or different instructions from two offices can prevent you from deciding what to do next.

An older residential building with shutters and balconies in Lisbon
An older residential building with shutters and balconies in Lisbon

The property reference cannot be found.

You are preparing a sale, but the reference on an older caderneta predial cannot be located. Another record may show a different number, owner or description. You need to understand the discrepancy before deciding how to proceed.

We bring the older documents and correspondence together, identify the records involved and follow up with the relevant offices to trace the reference and establish what still needs clarification.

  • Compare current and historic references
  • Coordinate enquiries across tax, registry and municipal records
  • Keep the written responses and unresolved questions together
Discuss a situation like this
Keys and older house papers on a dining table in a Portuguese home

An inheritance has become difficult to progress.

Several people hold different parts of the paperwork. A property still appears under an older name, a document is missing or one professional is waiting for information from another. The family has unanswered questions and no clear next step.

We help assemble the history, identify missing information and coordinate authorised requests with the people and professionals involved. A lawyer or solicitador handles the legal advice and representation the matter requires.

  • Organise the available documents and correspondence
  • Establish who can provide information or authorise enquiries
  • Follow up outstanding requests with the appointed professionals
Discuss a situation like this
Hands comparing correspondence beside an international airmail envelope

A document from another country is not being accepted.

You have obtained the document, but the receiving organisation asks for something different. The issuer and recipient give different instructions, or you need to establish what translation, certification or specialist input has been requested.

We clarify the recipient’s stated requirements, organise the correspondence and coordinate the agreed follow-up with the issuer and the relevant translator or legal specialist.

  • Establish what the receiving organisation has asked for
  • Keep the original request with the replies received
  • Coordinate the required specialist contributions
Discuss a situation like this
The facade of an office building in Lisbon

Several organisations are involved, but the matter is not moving.

You have sent information, repeated the explanation and followed up more than once. One organisation needs an answer from another, a request remains unanswered or nobody has explained what to do next.

Tell us the outcome you need and what has happened so far. We can assess whether we can take on the document gathering, authorised enquiries and coordination the matter needs.

  • Work through the history of the matter
  • Identify the unanswered questions and responsible contacts
  • Agree the enquiries and follow-up we can undertake
Discuss a situation like this

A point of contact
for the follow-up.

We work through what has happened, identify the organisations responsible for unanswered questions and coordinate the enquiries you authorise us to make.

Establish the starting point
Review the documents and replies already available, the outcome you need and any dates affecting the work.
Agree the work we will take on
Identify the requests, permissions, specialist contributions and costs before we proceed.
Pursue answers and keep you informed
Follow up agreed enquiries, bring the responses together and explain which questions still need a decision or further input.
Explain the matter to us

Specialist help when
the matter needs it.

When a matter needs legal advice, formal representation, translation or a technical assessment, we coordinate the contribution of the relevant lawyer, solicitador or specialist. We agree their responsibilities and the information they need before proceeding.

How we work with specialists

Tell us what is
holding things up.

Choose the closest situation. We’ll help you prepare the first enquiry, even if you do not yet know which service or organisation you need.

Go straight to the enquiry form

Which situation is closest to yours?

Your administrative situation
Choose one to continue.

Prepare for a first discussion.